All Sport Health and Fitness

Cafe Supervisor at All Sport

Location

Fishkill, NY

Type

Part Time

Cafe Supervisor

Purpose of Position: To grow the All Sport café with the integration of new food items and by providing guidance for our current and future café staff.

Overview

  • Supervisor duties include staffing of the indoor and outdoor cafés.
  • Maintaining quality control of our takeout food and proper rotation of food.
  • Inventory control and proper pricing.
  • Filling in on counter shifts as needed.
  • Oversee cooks to maintain inventory of food available for sale.
  • Attend manager meetings to report sales and budget of café.
  • Ensure customer service is at its highest level.
  • Café is a health club café so focus is on healthy foods using local vendors and working towards sustainability.
  • Must have some hospitality or food service experience.

Selling Responsibilities

  • Ensure that we reach monthly revenue goal. These goals are determined by meeting with management and identifying opportunities for growth.
  • Create awareness of all current options for members and staff.
  • Create new food options for the café featuring local healthy items.
  • Administrative & Staff Leadership
  • Review checklists, closeouts and MOD reports to provide constructive feedback.
  • Post a Bi-Weekly schedule for all shifts for the inside and outside clubs.
  • Coordinate all marketing materials for the cafe.
  • Code bills for payment.
  • Take Inventory of café items before each order and a monthly inventory.
  • Make sure all health code policies are enforced and followed.
  • Ensure all food items are paid for by customers and that items are not being given away for free.

Professionalism/Leadership:

  • Attend to all details and responsibilities of the position in a timely, efficient and professional manner.
  • Uphold protocol and procedures in a tactful and positive manner with all members and employees.
  • Maintain a high degree of professionalism, consistency and reliability in regard to attitude, appearance and performance.
  • Demonstrate strong managerial habits and behaviors.
  • Maintain an excellent attendance record.
  • Work Ethic - display a sense of readiness, resourcefulness and honesty.
  • Punctuality - arrive 5-10 minutes before the assigned shift starting time.
  • Knows and acts on behalf of All Sport’s mission/vision.
  • Interact in a professional manner with other club and staff members.
  • Cope well with stress and maintain personal productivity while under pressure.
  • Maintain a high level of self-motivation.

Communication

  • Communicate problems/concerns to Management and contribute to their solution.
  • Requires the ability to communicate with a wide variety of people and the ability to teach and motivate them.
  • Is polite, courteous, and has an apparent willingness to provide service.
  • Communicates pertinent information to all managers, staff and clients in a timely and professional manner.
  • Maximize the quality of the members’ experience by communicating and promoting club information with enthusiasm.
  • Promotes programs externally through public relations and reputation management programs.
  • Informs management of any equipment needing repair or any hazardous conditions in cafes.
  • Handle clients’ complaints in a professional manner according to procedure.
  • Has a cooperative and polite attitude with all co-workers, members and potential members.
  • Keep staff informed of recommendations based on member request, staff suggestions, industry trends, usage and daily stat.

Knowledge

  • Requires a background and knowledge of the club including staying up to date with new club programs.
  • Requires ability to manage time effectively, maintain organized thought patterns and an overall sense of good judgment, planning and direction.
  • Maintain CPR and First Aid Certifications.
  • Continued development of leadership skills.
  • Continued development of marketing and sales skills related to promoting club programs and services.
  • Continued development of fitness related topics.

Initiative

  • Provide leadership and motivation to all staff.
  • Perform duties with the highest degree of initiative by acting without supervision and routinely reporting suggestions/decisions in meetings with management.
  • Create interest with all members in helping them optimize their membership & overall club experience.
  • Contributes new information to each department that can enhance performance & effectiveness.

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